Terms of service

Shipping and transportation
The delivery will be made by specialized couriers, with the maximum delivery time of 15 working days, which may be extended to 28 working days under exceptional circumstances.

The client will receive information about the different status of the shipment to the email provided during the purchase process.

The courier will appear at the place indicated by the buyer and can contact the client at the telephone number provided during the purchase process to ease the delivery.

In case the delivery address provided by the buyer is not correct, the shipment may be delayed until the incident is resolved.

Shipping expenses will vary depending on destination, size and weight of the article purchased. Shipping costs will be specified at the time of the checkout, except for certain products. The additional costs other than the shipping cost, such as destination taxes, customs clearance, IGIC, import taxes or any other type of expenses, when they exist, must be assumed by the client at the time of receipt of the artwork and will be will pay at destination. VisitaArte is not responsible for these possible additional costs or expenses.

All artworks will be sent with the appropriate packaging to guarantee a perfect delivery.

In case the artwork arrives in bad conditions, you must notify Visitaarte by email at hola@visitaarte.com within 24 hours of artwork reception. No returns after this period will be accepted.

The billing address may be different from the shipping address.

Returns
In the event that the artwork is received in bad conditions, the buyer must send a photo and a description within 24 hours after receiving the shipment, to the email address hola@visitaarte.com. Claims that are received after the period of 24 hours from the receipt will not be accepted.

No changes or returns will be accepted from personalized items neither limited editions artworks.

Returns will not be accepted if stains or damages are observed on the items. In the case of the return of frames, special attention will be paid that they are in the same condition in which they were sent to the buyer.

Any return of the items purchased by the buyer must be carefully packaged with all the original packaging and content.

Reimbursements
Refunds will be applicable in those cases when some points included in the Terms of Service have been contravened.

Visitaarte reserves the right of refund upon confirmation delivery of the original item is made in its perfect condition and conditions.

Payment information
The bank details of the buyers will be used by Visitaarte exclusively for the purchase and under no circumstances for other functions.

All payments will be accounted for in euros. The use of other currencies will be subjected to exchange rates at the time of purchase.

Copyright
The images used on the Visitaarte website have the express permission of the artist. The copyright of these images is the property of the artist and they cannot be reproduced without the permission of the artist or Visitaarte. Any reproduction not subjected to these rules will be legally prosecuted.

The copyright of this website is owned by Visitaarte. Any use of your information without the consent of Visitaarte will be prosecuted by the owners.

Personal data
Personal data received during the purchase process may only be used for this reason.

Colour
Visitaarte ensures that the colours displayed on the web platform are as accurate as possible to the original artwork. However, digital devices may show slight colour differences, Visitaarte disclaims all liability in this regard.

Visitaarte’s responsibility
The use of the information contained in this web page will be the sole responsibility of the user. Visitaarte will not be responsible for any consequence or damage that the use of the information contained in its website may have for the user.

Visitaarte does not accept any responsibility for the possible offense that materials contained in this page may cause to third parties. The entry to the page and the information contained in it is the sole responsibility of the user.

Visitaarte is not responsible for the content of any other website that is linked to it.